How does the membership work?
By purchasing products with member pricing, you will be automatically signed up for a membership. The first 3 days, you will have a “Freemium” membership and on day 3, you will be charged 44.50 EUR, which will be converted 1:1 into credits and deposited into your TheScentClub account. You can top-up and shop, skip the top-up, or cancel your membership anytime.
How do credits work?
Your Account reflects the balance of Membership credits. A TheScentClub credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the EUR currency (1 EUR= 1 credit). A TheScentClub credit expires after 30 days.
How do I cancel my membership?
Log into your account and go to “My Account”. Simply scroll to “Cancel Membership” and click “Cancel”. You will receive an email confirmation regarding the cancellation of your membership. Please note that you are not able to cancel your membership within the first 24 hours, but money will not be taken off of your account during that time. Your first VIP payment will occur after 14 days. Should you encounter any issues, feel free to contact us at [email protected]
Can I cancel my membership within the first 14 days?
You can cancel your membership at any time. Simply log in, and cancel your membership. If you experience any issues, please contact us at [email protected]. The time of your first email regarding cancellation will be considered to be the moment you cancelled. This also applies if we do not respond in time before money is taken from your account. In that case, we will gladly refund you the amount withdrawn.
Please note that cancelling your membership will not cancel any orders. This includes orders made on our website and participation lots in our contests.
If I cancel my membership, will I receive a refund?
Cancelling your membership will not refund your money and we do not refund membership fees unless you have given notice that you want it cancelled before the trial expired, but was withdrawn an amount anyway. All refunds for returned products will be refunded to the information they were withdrawn from unless anything else is stated through email.
I have ordered a product and cancelled my membership. Will I still receive my product?
Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.
How long does delivery take?
From the time that the order is shipped, it should take between 2-7 business days to arrive.
Returns can be done on items that are in original condition and unopened, within 14 days of receiving your order. Due to hygiene reasons, we do not accept returns on any opened products (unless your item arrived damaged or is deemed faulty). Any product you return must be in the same condition you received it in and unopened. Returned items must not be used, opened or damaged after delivery. All items will be reviewed individually upon return.
If your return is accepted, we will refund the price you paid for your item back to your original payment method. If we receive wrong items, broken or used, the refund won’t be applicable. The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage. We are not responsible for any items that are returned to us by mistake. The Customer is obliged to provide the Company and the carriers with all information required to complete the customs formalities and to provide the necessary documents.
The Customer must inspect the Goods on delivery and notify the Company within (24 to 72 hours) of delivery of any alleged defects, shortage in quantity or damage. If the customer fails to comply with these provisions, the Goods shall be deemed conclusively to be in accordance with the Contract and free from any defect or damage which would be apparent on a reasonable examination of them.
Where a defect would not have been apparent on a reasonable examination, the customer notifies the Company as soon as reasonably possible when the defect becomes apparent or within 24 to 72 hours of delivery whichever is earlier; and the customer provides all information and assistance required by the Company to investigate any suspected defect and, if required, permits the Company to inspect the Goods concerned at any premises where the same are located.
Further details of the Company’s returns policy will be communicated to the customer on a regular basis.
How do I return an order?
If you wish to return a product, all you have to do is getting in contact with our customer service team at su[email protected] and we’ll guide you through the process!
To expedite the process, add your name, order number, the reason for return and any additional information to your enquiry. For more information check our terms and conditions under Section 9. Returns.
The products must be sent to Nastech Technologies SL, to the following address Cmno. Colmenar, num. 7, planta 1, puerta 5, 29013 Málaga, Spain
TheScentClub users are entitled to a refund within 14 days from the day of purchase. If the purchase is a membership service with a recurring charge, then the users have the right to cancel the service and all future charges by following the instructions given in the message sent after the purchase. Please note that, the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees. To the extent permitted by law, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for Services or credits or goods has been received and enjoyed, we reserve our right to reject Customer’s Refund request. Refunds can be claimed by using the Support line or email address. Refund depends on case to case
(Answered within 48 hours on weekdays)
Cmno. Colmenar, num. 7, planta 1, puerta 5